Before
you begin the Virtual F&I Presentation, you should know why the customer
needs each of the products that are to be presented. Thorough qualifying is a key to success.
You’ll
then introduce the Virtual F&I Manager program with something like this:
“…and I see here that you’ve agreed to a
payment of $432.51
over a 60 month term at a 8.3% interest rate.
That will buy you the car today.”
"I’m sure
that you want to keep your new car in the best condition possible for as long
as you own it."
“My talking assistant here will take
<exact time> to review your options.”
Popular additional phraseology:
...Next, I’d like to cover the options
that are available to you as a new owner.
...This is a mandatory disclosure. If we offer these items to one customer we
are required to offer them to all.
Click
on the button for the applicable presentation on the Virtual F&I program.