Disclosure

Once a customer has decided on the products that they want to buy, you will typically:

· Finalize the financial details in the F&I accounting program,

· Print the applicable financial and other forms,

· Review all financial information in accordance with all applicable laws

· And have the customer sign where applicable.

The question of honest and ethical treatment of customers is gaining increasing attention.

Your customers have the right to:

· Honest information when they request it without evasiveness

· Clear and thorough explanations of all financing/purchase details

· Receive copies of all documents signed

· Prompt and efficient service with a genuine concern for their time

· Choose which product sand services they purchase

· Expect the value of products and services to be equal to or exceed the purchase price

· Courteous and professional treatment at all times

· Be invited to buy without feeling pressure

· Expect us to keep our promises to them